Zip Bizz Legal & Support Portal

Terms & Conditions

The rules and terms governing the use of Zip Bizz multi-business field operations, equipment installation, maintenance checklists, breakdown services, and AMC contracts.

Terms & Conditions

Welcome to Zip Bizz, an enterprise multi-business Field Service Management (FSM) and equipment operations platform operated by Ziplink Consultancy Pvt. Ltd. ("we", "us", or "our").

These Terms and Conditions govern your access to and use of our mobile applications (available via the Apple App Store and Google Play Store), web management dashboards, multi-business field service tracking, equipment installation, preventive maintenance checklists, breakdown complaint resolution, and Annual Maintenance Contracts (AMC). By registering an account or accessing the platform, you agree to be bound by these Terms.

Important Notice

If you do not agree with these Terms, you must not access or use the application. If you access the application on behalf of a company, housing society, or commercial property, you represent that you have authority to bind that entity to these Terms.

1. User Accounts, Public Vendor Registration & Security

  • Public Vendor Self-Registration: Zip Bizz features an open, publicly accessible vendor registration workflow directly within the mobile application. Third-party service companies, specialized maintenance contractors, and multi-business field service firms may submit their business profile—including company name, authorized contact person, phone number, email, and registered address. Newly registered vendor accounts are validated by platform administrators prior to full tenant activation.
  • Vendor & Contractor Obligations: Registered vendors represent and warrant that all business registration details provided are accurate, valid, and that they hold all necessary trade licenses, safety certifications, and regulatory permissions for their operating territory.') }}
  • Role-Based Access: User accounts are categorized by specific operational roles (including Vendor / Tenant Administrator, Customer, Firm Representative, Service Technician, Breakdown Engineer, Service Manager, Accountant, and Admin). Access permissions are strictly partitioned according to authorized responsibilities.
  • Password & Device Security: You are responsible for keeping your login credentials confidential. You agree to notify us immediately of any unauthorized access to your account.
  • Authorized Operational Use: Accounts are intended exclusively for managing equipment assets, installation jobs, service records, and billing under your organizational relationship with us.

2. Equipment Maintenance & Breakdown Complaints

  • Lodging Breakdown Complaints: Users may log breakdown tickets by scanning the unique QR code on the equipment unit (e.g. machinery unit, HVAC system) or selecting the site and asset number in the mobile application.
  • Priority Response & Critical Incidents: Breakdowns are categorized by priority level (Normal, High, Emergency / Critical). For critical life-safety emergencies, users should also contact local emergency services immediately.
  • Prohibition of Malicious Reports: Users must not lodge deliberate false, fraudulent, or frivolous breakdown complaints. Repeated frivolous alarms that disrupt emergency engineer dispatch may lead to service fees and account suspension.
  • Site Access for Technicians: Customers and site owners agree to provide our dispatched service technicians safe and unobstructed access to the equipment area, machinery space, control room, and electrical supply.

3. Preventive Maintenance

  • Scheduled PM Visits: Preventive maintenance visits are scheduled at predetermined intervals (e.g. monthly or quarterly) as defined in your contract.
  • Safety Checklists: Technicians execute comprehensive mechanical and electrical safety checks covering operating mechanisms, safety switches, emergency power units, sensors, and control panels.
  • Customer Acknowledgment: Upon visit completion, the customer or site representative inspects the equipment status and signs the digital service completion record on the technician\'s mobile device.

4. AMC Contracts

  • Contract Scope: AMC coverage (Comprehensive, Semi-Comprehensive, or Non-Comprehensive) specifies which spare parts and breakdown callouts are included without additional charge, as stipulated in your formal agreement.
  • Renewals & Reminders: The platform generates automated renewal notifications before contract expiration. Continued service is contingent upon timely contract renewal and payment.

5. Repair Orders & Spare Parts Replacement

  • Quotations & Approvals: For components not covered under standard AMC (e.g. major motor rewinding, equipment modernization, component replacements), formal quotations are submitted for customer digital approval before work commences.
  • Component Quality: All parts dispatched via Delivery Challans meet manufacturer standards and certified equipment safety specifications.

6. Billing, Invoices & Payment Terms

  • Invoices & Due Dates: Invoices for installation milestones, AMC installments, and repair orders are payable according to agreed payment terms (e.g., within 15–30 days of invoice date).
  • Taxes (GST): All charges are subject to statutory Goods and Services Tax (GST) and applicable levies, itemized on official tax invoices.
  • Overdue Balances: Non-payment of undisputed invoices after reminder notices may result in temporary suspension of routine maintenance visits until accounts are settled.

7. Field Staff GPS Tracking & Safety

To ensure technician safety, verify on-site arrival, and optimize emergency dispatch routes, service personnel acknowledge that location data is monitored during scheduled work shifts while using the mobile application.

8. Intellectual Property Rights

The software, UI designs, trademarks, diagnostic databases, and inspection formats contained within the app are the exclusive intellectual property of Ziplink Consultancy Pvt. Ltd.. You are granted a limited, revocable license to access the system for authorized operational purposes. You agree not to copy, reverse engineer, or redistribute our software.

9. Disclaimers & Limitation of Liability

  • Software Availability: We make every effort to ensure high system availability, but we do not guarantee uninterrupted or error-free cloud backend access during routine server maintenance or telecommunications outages.
  • Limitation of Liability: We are not liable for equipment downtime or damages resulting from unauthorized third-party tampering, electrical grid failures, water ingress, or customer refusal to replace worn safety components.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Maharashtra, India.

11. Questions & Inquiries

If you have questions regarding these Terms & Conditions or platform policies, please consult our in-app documentation or visit our Help & Support Center.