Privacy Policy

Privacy Policy

This Privacy Policy describes how Ziplink Consultancy Pvt. Ltd. (together with the application Zip Bizz, "we", "us", or "our") collects, uses, processes, stores, and protects your personal and operational data when you use Zip Bizz, our multi-business Field Service Management (FSM) and equipment operations platform, via mobile applications (iOS and Android) and web management portals.

We are committed to respecting your privacy and protecting the confidentiality and security of any information entrusted to us. By downloading, registering with, or accessing the application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, information gathered automatically through your use of the application, and operational data generated during field service and equipment maintenance workflows:

1.1. Public Vendor & Service Provider Registration

• Public Self-Registration: Zip Bizz provides a fully public vendor self-registration feature directly within the mobile application. When service contractors, maintenance companies, or independent engineering firms register on the platform, we collect business company name, authorized contact person name, primary contact mobile number, official business email, registered office physical address, and operational service notes.
• Verification & Activation: Newly registered vendor accounts are created securely and verified by our platform administration team before full tenant provisioning.

1.2. Personal Identification & Account Credentials

• Account Details: Full name, email address, mobile phone number, login credentials, and assigned organizational role (e.g., Vendor / Business Administrator, Customer, Service Technician, Breakdown Engineer, Service Manager, Accountant, Admin).
• Profile Information: Employee designation, branch/firm assignment, profile photo, and identity verification details.

1.3. Equipment & Site Information

• Site Details: Customer firm name, site/building name, site physical address, city, and designated contact person details.
• Equipment & Asset Data: Asset/equipment ID, equipment type (commercial machinery, HVAC systems, industrial equipment), model specifications, capacity, serial numbers, and unique QR code tokens affixed to equipment units.

1.4. Service Requests, Breakdowns & Preventive Maintenance

• Breakdown Complaints: Issue description, breakdown category, breakdown defect jobs, priority status (Normal, Urgent, Emergency / Critical), reported timestamp, and equipment status.
• Preventive Maintenance (PM) Records: Scheduled PM visits, safety inspection checklists, checkpoint audit results, technician recommendations, and maintenance history.
• Customer Service Feedback & Signatures: Overall service rating (1–5 stars), engineer behavior rating, work quality rating, issue resolution status, feedback comments, uploaded job completion photos, and digital customer signature images.

1.5. Field Technician Location Tracking & Attendance

• GPS Location Tracking (Field Staff Only): For assigned service engineers and technicians during active duty shifts, we collect foreground and background GPS location data to calculate travel distance, verify arrival at client sites for service visits, and dispatch the nearest available technician for emergency breakdown callouts.
• Attendance & Shifts: Work shift assignments, daily check-in and check-out timestamps, site visit timelines, and leave records.

1.6. Billing Records & AMC Contracts

• Annual Maintenance Contracts (AMC): Contract type (Comprehensive, Non-Comprehensive, Semi-Comprehensive), contract start and due dates, billing frequency (Monthly, Quarterly, Annually), and PM visit schedules.
• Invoices & Payments: Quotation histories, tax invoices, GST numbers, payment collection records, payment terms, and transaction reference numbers. Digital payments are processed through secure, PCI-DSS compliant payment gateways.

1.7. Device Diagnostics & Camera Permissions

• Camera & Photos: Used exclusively when you scan equipment QR codes on equipment units to log complaints, photograph equipment defects, or attach work completion photos.
• Device Information: Device model, operating system version (iOS/Android), IP address, app version, crash diagnostics, and push notification tokens (Firebase Cloud Messaging / Apple APNs).

2. How We Use Your Information

We utilize collected information strictly for authorized operational and service delivery purposes:

• To process public vendor and service provider registrations from the mobile app, verify business credentials, and provision tenant enterprise accounts.
• To provide, maintain, and secure the Zip Bizz multi-business Field Service Management (FSM) platform across web and mobile platforms.
• To log equipment breakdown complaints via QR code scans or manual entry and dispatch technicians.
• To schedule, execute, and verify periodic preventive maintenance (PM) safety inspections.
• To track field engineer site visits, calculate distance allowances, and verify on-site job completion.
• To manage Annual Maintenance Contracts (AMC), generate GST tax invoices, and track billing payments.
• To send real-time push notifications, SMS, or WhatsApp alerts regarding breakdown status, technician arrival, and contract renewals.
• To collect customer satisfaction ratings and digital signatures confirming completion of service.

3. Data Sharing & Third Parties

We do NOT sell, rent, or trade your personal data. We share information only with authorized service partners under strict confidentiality agreements:

• Cloud & Hosting Infrastructure: Secure database servers and cloud file storage hosting application data.
• Notification Gateways: Authorized SMS, WhatsApp, and push notification services (Firebase / Apple APNs) for delivering service updates.
• Payment Gateway Partners: Certified PCI-DSS compliant payment aggregators to securely process online invoice payments.
• Legal & Safety Compliance: When required by applicable law, safety regulators, or statutory authorities in connection with equipment safety audits or emergency investigations.

4. Data Security & Storage

We implement rigorous administrative, technical, and physical security measures to protect your information:

• All communication between client devices and our backend is encrypted using Transport Layer Security (TLS 1.3 / HTTPS).
• Sensitive database fields (such as phone numbers, emails, and passwords) are encrypted and hashed using BCrypt and AES-256 encryption.
• Role-based access control (RBAC) ensures users only access equipment records and modules authorized for their organizational role.

5. Data Retention Policy

We retain your personal data only as long as your user account is active or needed to deliver maintenance and service operations:

• Upon receiving a verified account deletion request, user profiles, credentials, and notification tokens are permanently purged within 30 days.
• Equipment technical histories, safety inspection records, and statutory tax invoices are retained for mandatory statutory periods (up to 7 years) to comply with industrial safety and financial audit regulations, after which they are anonymized or purged.

6. Your Rights & Choices

• Access & Correction: You can access and update your account details anytime through the application.
• Account & Data Deletion: You can delete your account in the mobile app (Settings > Privacy) or submit a web request on our Account Deletion Page.
• Device Permissions: You can grant or revoke camera and location permissions anytime in your iOS or Android settings.

7. Privacy Inquiries & Data Requests

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, you may manage your profile credentials directly within the mobile application settings or submit a verified data request through our Account Deletion Portal.