Help & Support Center
Welcome to the official Customer Support and Help Center for Zip Bizz. Here you can find answers to frequently asked questions, troubleshooting steps for the mobile app, emergency breakdown procedures, and direct assistance channels.
Emergency Breakdown or Equipment Failure?
For critical breakdown or urgent equipment emergencies, open the mobile app and scan the equipment QR code located on the machinery/unit to initiate priority emergency dispatch, and notify site safety personnel.
Self-Service Support & In-App Help
QR Code Breakdown Logging
Scan the unique equipment QR code token affixed on the machine or equipment unit to log tickets instantly with automated technician dispatch.
Mobile Service Tracking
Monitor assigned technician arrival, track job status, review digital inspection checklists, and verify work completion via on-screen signature.
Account Management
Manage your user profile and security preferences in the app, or submit a verified data deletion request through our online portal.
Account Deletion Page
Frequently Asked Questions (FAQs)
Find quick solutions to common questions organized by category:
1. Account & Login
On the mobile app or web login screen, tap "Forgot Password?". Enter your registered email address or mobile number to receive a secure verification OTP. Once verified, you can set a new password immediately.
For security and session protection, each user profile allows one active web session and one active mobile session simultaneously. Logging in on a new device will prompt you to verify or securely transfer your session.
Yes! Zip Bizz features open, public vendor self-registration directly within the mobile application. On the app login screen, tap "Register as Vendor". Enter your company name, authorized contact person, phone number, email, and registered office address. Once submitted, our onboarding team reviews and activates your vendor tenant dashboard.
You can delete your account directly in the mobile app under Settings > Privacy & Security > Delete Account, or submit an online request via our verified
Account Deletion Page.
2. Equipment Maintenance & Breakdown Complaints
Open your phone camera or the in-app QR scanner, and scan the unique QR code affixed on the equipment unit. The system will automatically detect the site name, asset number, and AMC contract, allowing you to submit a priority breakdown ticket in seconds without typing details.
Once a breakdown engineer is assigned, you will receive real-time push and WhatsApp notifications. You can track the engineer's arrival status, contact number, and service resolution progress directly in the mobile app.
3. Preventive Maintenance (PM)
Preventive maintenance is scheduled automatically based on your AMC frequency (typically monthly or bi-monthly). The app displays upcoming PM visit dates, assigned technicians, and completed inspection checklists.
Upon completing maintenance, the technician presents the digital job sheet on their mobile device showing checked components (mechanical linkages, motor, wiring, safety switches, controllers). You review the status and sign directly on the screen, after which a PDF service report is emailed to you.
4. Billing, Invoices & AMC
Navigate to "Billing & Records" in the app or portal. Tap on any invoice to download an official GST-compliant PDF receipt containing the tax breakdown, contract ID, and payment status.
Zip Bizz automatically tracks maintenance contracts, periodic service visits, and completed repair orders to generate and store GST-compliant tax invoices and billing records for your records.
5. Mobile App Troubleshooting
Ensure that notifications are enabled for the app in iOS Settings > Notifications or Android Settings > Apps > Notifications. On Android, also ensure that "Battery Optimization" is set to "Unrestricted" so emergency breakdown updates are delivered immediately in the background.